ABOUT US

At Lizaluxe Hair, we believe every woman deserves to feel confident, beautiful, and empowered. That’s why we specialize in high-quality Japanese future fiber hair that blends the elegance of human-hair appearance with the durability of advanced synthetic fibers.
Our mission is to make luxury hair accessible to everyone by offering premium quality at prices that won’t break the bank. With Lizaluxe Hair, you get effortless style, versatility, and elegance in every strand.
FAQs

CONTACT US

Lizaluxe Hair – Frequently Asked Questions

1. What is Japanese future fiber hair?
Japanese future fiber is a premium synthetic fiber that closely mimics human hair. It is soft, natural-looking, and heat-resistant, allowing you to style it with flat irons or curlers (up to a safe temperature).
2. Can I apply heat to Lizaluxe Hair wigs?
Yes. Our future fiber wigs are heat-friendly. We recommend keeping styling tools below 180°C (350°F) to maintain longevity.
3. How long does Lizaluxe Hair last?
With proper care, Lizaluxe Hair wigs and extensions can last 6 months or more, depending on frequency of use and maintenance.
4. How do I take care of my wig?
• Wash gently every 10–15 wears with sulfate-free shampoo
• Use a wide-tooth comb or wig brush
• Store on a wig stand to maintain shape
• Avoid excessive heat and harsh chemicals
5. Do you ship nationwide?
Yes. We deliver across South Africa, and international shipping is available on request.
6. What makes Lizaluxe Hair different?
We combine luxury, durability, and affordability, offering premium Japanese future fiber hair that gives you the confidence of human-like wigs at a price you’ll love.

  • Mbalienhle Mbele

    ⭐️⭐️⭐️⭐️⭐️
    “I honestly didn’t expect this much quality for the price.The texture feels so soft and realistic, I even had people asking if it’s human hair. I styled it with a bit of heat and it handled beautifully without tangling. What I love most is how light it feels on my head; I can wear it the whole day comfortably. Definitely recommending Lizaluxe to all my girls!”

  • Lerato Nkosi

    ⭐️⭐️⭐️⭐️⭐️
    I’ve spent so much money on wigs in the past that didn’t last, but this one is different! The Japanese Future Fiber is honestly the best synthetic hair I’ve ever tried.

  • Tshego sepadi

    ⭐️⭐️⭐️⭐️⭐️
    “I got the straight 24-inch unit and I am obsessed! The movement is so natural that even my hairstylist thought it was human hair. It’s easy to maintain — I just brush it out and go.

  • Toni Moon

    ⭐️⭐️⭐️⭐️⭐️
    I bought the curly bob unit, and I really like it. It’s bouncy, easy to wash, and keeps its shape even after a few wears. I used a little mousse and the curls came back to life instantly.

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Store Policies

Please review our policies for a better shopping experience

Return Policy


At Lizaluxe Hair, we value our customers and want you to love your purchase. If for any reason you are not completely satisfied with your order, please review our return guidelines below:
• Eligibility for Returns:
• Returns are accepted within 7 days of receiving your order.
• Hair must be unused, unworn, and in its original packaging with tags intact.
• For hygiene reasons, we cannot accept returns on hair that has been worn, altered, or washed.
• Process for Returns:
• Contact us via email/WhatsApp with your order number and reason for return.
• Once approved, you may send the product back using Courier Guy or PAXI (Pep) at your own cost.
• Refunds or exchanges will be processed within 5–7 business days after we receive and inspect the returned item.
• Non-Returnable Items:
• Sale items, clearance products, and promotional giveaways cannot be returned.


Delivery Policy


We deliver nationwide across South Africa using Courier Guy, PAXI (Pep), and PUDO lockers.

Delivery Options & Fees

PUDO Locker Collection – R70 | 1–3 working days
(Collect from your nearest PUDO locker – convenient & affordable).

Courier Guy (Door-to-Door) – R170 | 1–3 working days
(Fast doorstep delivery straight to your home or office).

PAXI (Pep-to-Pep)

Standard: R70 | 7–9 working days

Express: R120 | 3–5 working days
(Collect your parcel from your chosen Pep store).
• Delivery Times:
• Orders are dispatched on Wednesdays and Fridays only.
• Orders placed before 12 PM on dispatch days will be shipped the same day. Orders placed after cut-off will be sent on the next dispatch day.
• Delivery Costs:
• Calculated at checkout based on your selected delivery method.


Order Processing & Dispatch


Orders are processed on Wednesdays and Fridays only.
Any order placed after 12 PM on dispatch days will be shipped on the next dispatch day.
Processing times may be delayed during public holidays or high-demand periods.

Limitation of Liability


Lizaluxe Hair is not liable for any damages, losses, or injuries resulting from misuse, improper installation, or alteration of our products.
Customers are esponsible for following care instructions to maintain product quality.

Order Cancellation

Cancellation Window


Orders may be canceled before dispatch.
Once shipped, cancellations are not allowed.

Privacy Policy


Customer information is kept confidential and will only be used for order processing, delivery, and promotions (if opted in)
We do not share personal information with third parties


Questions About Our Policies?

If you have any questions about these policies, please contact us:

Email: hello.lizaluxehair@gmail.com

Phone: +27 60 231 0581

Monday - Friday: 9:00 AM - 5:00 PM SAST